Terms of Use

1. Who we are and this agreement

Tou3 is run by [COMPANY LEGAL NAME], registered in the Kingdom of Bahrain (commercial registration [CR NUMBER]), at [REGISTERED ADDRESS, KINGDOM OF BAHRAIN] ("Tou3", "we"). Contact: hello@tou3.app, [PHONE NUMBER]. On the App Store and Google Play the app is published under the name of [STORE ACCOUNT HOLDER NAME], on behalf of Tou3.

These Terms are a contract between you and us. By creating an account or using Tou3 you accept them and confirm you have read our Privacy Policy. If you do not accept them, do not use Tou3.

2. Who can use Tou3

You must be 18 or over and able to enter a contract. We ask for your date of birth and do not create accounts for anyone younger. Give accurate details, and have only one account.

You are responsible for what happens under your account. Keep your password private and tell us if you think someone else has used it.

3. What Tou3 does

Tou3 helps you find volunteering activities run by organisations, keeps a record of the hours those organisations verify, and unlocks offers from partner businesses. Tou3 is free for volunteers.

We connect you with organisers and businesses. We do not run their activities or sell their offers, and we do not promise that any activity or offer will be available.

4. Volunteering activities

Each activity is organised by the organisation named on it. That organisation is responsible for planning it, for safety on the day, for any insurance, and for telling you what you need to know. Read the details, follow their instructions, and only take part if you are fit to.

Volunteering through Tou3 is unpaid and does not make you an employee or agent of Tou3 or of the organisation.

5. Verified hours

Hours are added when you check in with the event code and the organiser approves your attendance. Only hours from activities you attended count as verified. Enter codes only for yourself, and only when you are there.

Hours are a record of what you did. They have no cash value and cannot be sold, transferred or exchanged. Your record is evidence you can share. We cannot promise that an employer, university or anyone else will accept it or give it any particular weight.

Organisers can correct hours they approved for 30 days. After that only Tou3 can. A correction always has a reason, and we tell you what changed and why. Exported records and their check links show the corrected figure. Rewards you have already claimed stay yours unless the hours were obtained by fraud. If you think your hours are wrong, use "Report a problem with my hours" on the activity.

6. Tiers and rewards

Your verified hours set your tier, and your tier decides which offers you can claim. We may change tier levels and benefits, and we will tell you in the app first if a change takes away benefits you already have.

Offers come from the business named on them, under the conditions shown, and that business is responsible for honouring them and for the quality of what it supplies. Any purchase is between you and the business. If there is a problem, contact the business first. You can also write to us and we will try to help. Your rights under Bahrain's consumer protection law are not affected.

Codes are for you alone. You may not sell or transfer them.

7. Clubs

You can be in one club at a time. A club leader decides who joins, can remove members and block them from coming back, can sign the club up for activities, and can hand leadership to another member.

If a leader deletes their account, leadership passes to the member they choose or, if they do not choose, to the member who has been in the club longest. A club with no other members is removed.

Club members can see your first name, your hours in the current month, your posts and, if you allow it, your plans.

8. Rules for posts, photos and behaviour

We have zero tolerance for objectionable content and abusive users. You must not post or do anything that is illegal, hateful, harassing, threatening, sexual, violent or defamatory; share someone's personal details or photo without their consent; impersonate anyone; or spam.

You must also not fake attendance, identity or age; use bots or scripts; try to get around limits or security; copy or reverse engineer Tou3; or use it to harm others.

Text is filtered for objectionable words before it is posted. You can report any post and block its author from the post's menu, and report a member from the club page or by email. A post reported by three members is hidden straight away. We review every report within 24 hours, remove what breaks these rules, and may suspend or remove the account responsible. We may report illegal content to the authorities.

9. Your content

What you post stays yours. You give us a non-exclusive, royalty-free licence to host, store and show it to the people it is meant for, only to run Tou3, until you delete it or your account. You confirm you have the right to post it, including the consent of people who appear in your photos.

10. Our app and our name

We give you a personal, non-transferable, revocable licence to use the Tou3 app on devices you own or control, for your own use and in line with the rules of the store you got it from. The Tou3 name, the طوع logo, the software and the design belong to us or our licensors.

You must also follow any third-party terms that apply when you use Tou3, such as those of your mobile network and of Google or Apple if you sign in with them.

11. Suspension and ending your account

You can delete your account at any time in the app, under Profile, Settings, Delete account, or at tou3.app/delete-account. Deletion is permanent. Download your volunteer record first if you need it, because its check links stop working once your account is gone.

We may suspend or close your account if you break these Terms, if we reasonably suspect fraud or a safety risk, or if the law requires it. Unless that would be unsafe or unlawful, we will tell you why. If you think we got it wrong, write to us and a person will review it.

If we ever close Tou3, we will give you reasonable notice and time to download your record.

12. What we are responsible for

We work hard to keep Tou3 running and accurate, but we provide it "as is" and cannot promise it will always be available or free of errors.

Nothing in these Terms limits or excludes our liability for fraud, for gross negligence, for death or injury caused by us, or for anything else the law does not allow us to limit, and nothing here removes your rights under Bahrain's consumer protection law.

Otherwise, to the extent the law allows: we are not liable for the acts of organisers, businesses or other users, or for losses that were not a foreseeable result of our breach; and our total liability to you is limited to BHD 50, because Tou3 is free for volunteers.

13. Changes to these Terms

We may update these Terms, for example when the app or the law changes. We change the date at the top each time. For important changes we tell you in the app or by email before they apply. If you do not agree, you can delete your account before then. Continuing to use Tou3 after that means you accept the new Terms.

14. Law and disputes

These Terms are governed by the laws of the Kingdom of Bahrain. If something goes wrong, please write to us first so we can try to fix it within 30 days. If that does not work, the courts of the Kingdom of Bahrain decide. You may also contact the consumer protection authority at the Ministry of Industry and Commerce.

If part of these Terms cannot be enforced, the rest still applies. Not enforcing a right at one time does not waive it. We may transfer these Terms to a company that takes over Tou3, without reducing your rights. These Terms are available in English and Arabic with the same intended meaning. If they differ, the meaning clearer and more favourable to you applies.

15. If you got Tou3 from the App Store

This agreement is between you and us, not Apple. We, not Apple, are solely responsible for the Tou3 app and its content, and for its maintenance and support. Apple has no obligation to provide any maintenance or support for it.

If the app fails to meet any warranty that applies, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses caused by such a failure are our responsibility.

We, not Apple, are responsible for addressing any claims from you or a third party about the app or your use of it, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws. If a third party claims the app or your use of it infringes their intellectual property, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.

You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties. Questions, complaints or claims about the app go to the contact details in section 1.

Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.