Help and support
Questions about hours, check-in, rewards, clubs or your account. We usually reply within 2 working days.
Email support@tou3.appInclude the email you signed up with and the activity name, if there is one.
How do I get my hours verified?
Check in at the activity by scanning the organiser's code from Discover, under Your plans. After the activity, the organiser approves your hours.
My hours are missing or wrong
Open the activity under Settings, Volunteer history and tap "Report a problem with my hours". The organiser checks it and corrects it if needed, and you see why.
I can't check in
Check-in opens on the day of the activity. Allow camera access for Tou3 in your phone's settings, or type the code instead. If it still does not work, ask the organiser to check you in by hand.
How do rewards work?
Verified hours unlock offers from partner shops. Open Rewards, pick an offer and show the code at the shop. Each offer can be used once.
How do I join a club?
Go to Profile, Club, search for the club and tap Ask to join. The leader accepts or declines. If you have a club code, you can use that instead.
I am a club leader. How do I hand over?
Open your club, then Manage members, and choose Make leader next to the member. You can also remove a member and block them from coming back.
How do I report someone or something?
Use Report on the post or from the club page, or email us. We review every report within 24 hours and can remove content or accounts that break our terms.
How do I delete my account?
In the app: Profile, Settings, Delete account. Or follow the steps on the delete account page.
Organisations and shops
Want to post activities or offer rewards? Sign up on the Partners site, or write to us.
partners.tou3.app