Delete your Tou3 account

This is permanent. It removes your profile, hours, sign-ups, rewards, club posts and photos straight away, and the check links on any record you shared stop working. Copies in our backups are gone within 30 days. Records of staff actions stay in our security log for up to 5 years, without your name. If you lead a club, it passes to the member you choose or to its longest-serving member.

Need your volunteer record? Download it first from Settings, Download my record.

In the app

1. Open Tou3 and sign in
2. Go to Profile, then Settings
3. Tap Delete account and confirm

Without the app

Email us from the address on your account and ask us to delete it. We may ask you to confirm it is you, and we finish within 30 days.